Not-so-much Helping Desk

One of the perks of Hubs's job is he has company laptop.  One of the drawbacks of Hubs's job is he has a company laptop.

The latter means when something goes wrong, he needs to call the Help Desk.  What does this mean?

First, it means he calls someone who answers the phone with the thickest Indian accent you've ever heard and says their name is Bill.  It also ends up in general hilarity most of the time because Hubs can't understand "Bill" and "Bill" is reading horribly from a script that pretty much has nothing to do with anything.

This is how the conversation tonight went:

Bill:  Thank you for calling the Help Desk.  This is "Bill".
Hubs: Hi, "Bill".  This is Hubs.  I'm employee number _____ and I'm having a problem with my keyboard.  For some reason, right in the middle of using my computer this afternoon the keyboard stopped working.
Bill:  Alright, I'm going to ask you to anodinokdrenodin.
Hubs:  Um.....what?
Bill: I'm going to ask you to take the battery out and press the power button for 45 seconds, put the battery back in and turn it on again.
Hubs: Oh okay.
(we wait 45 seconds)
Hubs: Okay, now some letters are working but the g, h, backspace, and apostrophe won't work.
(silence)
Hubs: Hello?  "Bill"?
Bill:  Sounds like a problem with the keyboard.

At this point in the conversation, I need to exit the room because I'm laughing so hard I have tears streaming down my face.

And the verdict is?  Something is wrong with the keyboard and they're sending a local tech.

Thanks, "Bill"!!