I must stay I love my Kindle. The Hubs bought it for me this past October as a very, very early Christmas present. I use the heck out of it because I commute an hour each way to and from work. I get a lot of reading done and in order not to lug around a 600-page book, I just carry around my thin, light Kindle.
I turned it on one day to use it and the screen was broken!!
I wanted to cry! Why?!?! Every time I tried to turn it on or off a part of the screen would always stay on the screen and it basically just kept adding up on screen. I was so upset and I thought it was a ton of money down the drain. I only had my little Kindle about 5 months before it broke.
I decided to call Amazon to see what they could do for me. They asked if I dropped/spilled/crushed it, I said no. They said "okay, the Kindle came with a 1-year warranty so we'll have a new one shipped to you by Friday (this was Wednesday). Just send the broken one back in the box the new one comes in. Enjoy your newest Kindle."
I....was....shocked! Amazon made it so easy and stress-free!! My new Kindle showed up on Friday and it works like a charm.:)
I'm back to being a reading fool!!